.alfya-support-form{font-family:Tajawal,Arial,sans-serif;background:#fff;border:1px solid rgba(15,23,42,.12);border-radius:18px;overflow:hidden}
.alfya-support-form__head{padding:16px 18px;background:linear-gradient(135deg,#0b1f3b,#132a55);color:#fff}
.alfya-support-form__title{font-size:18px;font-weight:800;margin:0}
.alfya-support-form__desc{margin-top:6px;opacity:.92;font-size:13px}
.alfya-support-form__body{padding:16px 18px;display:flex;flex-direction:column;gap:12px}
.alfya-support-grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
@media(max-width:700px){.alfya-support-grid2{grid-template-columns:1fr}}
.alfya-support-field{display:flex;flex-direction:column;gap:6px}
.alfya-support-field span{font-size:13px;color:#0f172a;font-weight:700}
.alfya-support-field input,.alfya-support-field select,.alfya-support-field textarea{border:1px solid rgba(15,23,42,.16);border-radius:14px;padding:11px 12px;font-size:14px;outline:none;background:#fbfdff;box-shadow:0 10px 24px rgba(2,6,23,.05)}
.alfya-support-field textarea{resize:vertical}
.alfya-support-files{border:1px dashed rgba(15,23,42,.22);border-radius:12px;padding:12px}
.alfya-support-files__title{font-weight:800;color:#0f172a;margin-bottom:6px}
.alfya-support-files__help{font-size:12px;color:#64748b;margin-top:6px}
.alfya-support-captcha{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.alfya-support-captcha__q{font-weight:800;color:#0f172a}
.alfya-support-btn{border:0;border-radius:14px;background:#0b1f3b;color:#fff;padding:12px 14px;font-weight:900;font-size:15px;cursor:pointer;box-shadow:0 14px 28px rgba(2,6,23,.12)}
.alfya-support-note{padding:10px 12px;border-radius:12px;font-size:13px}
.alfya-support-note.is-ok{background:#ecfdf5;color:#065f46;border:1px solid rgba(6,95,70,.25)}
.alfya-support-note.is-err{background:#fef2f2;color:#991b1b;border:1px solid rgba(153,27,27,.25)}

.alfya-support-modal{position:fixed;inset:0;z-index:99999;display:flex;align-items:center;justify-content:center}
.alfya-support-modal__backdrop{position:absolute;inset:0;background:rgba(2,6,23,.55)}
.alfya-support-modal__card{position:relative;max-width:920px;width:calc(100% - 22px);max-height:calc(100% - 22px);overflow:auto;background:#fff;border-radius:18px;border:1px solid rgba(15,23,42,.2)}
.alfya-support-modal__head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid rgba(15,23,42,.08)}
.alfya-support-modal__title{font-weight:900;color:#0f172a}
.alfya-support-modal__close{border:0;background:transparent;font-size:18px;cursor:pointer}
.alfya-support-modal__body{padding:14px 16px}

.alfya-support-summary{display:flex;gap:12px;align-items:center;flex-wrap:wrap;background:#ffffff;border:1px solid rgba(15,23,42,.08);border-radius:16px;padding:12px;box-shadow:0 10px 24px rgba(2,6,23,.06)}

.alfya-support-chat{margin-top:12px;border:1px solid rgba(15,23,42,.1);border-radius:16px;overflow:hidden}
.alfya-support-chat__head{padding:10px 12px;background:#0b1f3b;color:#fff;font-weight:800}
.alfya-support-chat__msgs{padding:12px;display:flex;flex-direction:column;gap:10px;background:#ffffff}
.alfya-support-msg{border:1px solid rgba(15,23,42,.12);border-radius:14px;padding:10px 12px}
.alfya-support-msg.is-admin{border-color:rgba(11,31,59,.25);background:#f5f8ff}
.alfya-support-msg__top{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:6px}
.alfya-support-msg__who{font-weight:900;color:#0f172a;font-size:13px;display:flex;align-items:center;gap:8px}
.alfya-support-msg__badge{font-size:11px;background:#0b1f3b;color:#fff;border-radius:999px;padding:2px 8px}
.alfya-support-msg__time{font-size:11px;color:#64748b}
.alfya-support-msg__body{color:#0f172a;font-size:14px;line-height:1.7}
.alfya-support-msg__atts{margin-top:8px;display:flex;flex-wrap:wrap;gap:8px}
.alfya-support-msg__atts a{font-size:12px;color:#0b1f3b;text-decoration:none;border:1px solid rgba(11,31,59,.22);border-radius:999px;padding:4px 8px}

.alfya-support-chat__reply{padding:12px;border-top:1px solid rgba(15,23,42,.08);background:#f8fafc}
.alfya-support-editor{border:1px solid rgba(15,23,42,.15);border-radius:14px;overflow:hidden;background:#fff}
.alfya-support-editor__bar{display:flex;gap:6px;padding:8px;border-bottom:1px solid rgba(15,23,42,.08);background:#fff}
.alfya-support-editor__bar button{border:1px solid rgba(15,23,42,.15);background:#fff;border-radius:10px;padding:6px 10px;cursor:pointer;font-size:12px}
.alfya-support-editor__box{min-height:90px;padding:10px 12px;outline:none}
.alfya-support-chat__row{display:flex;gap:10px;align-items:center;justify-content:space-between;margin-top:10px;flex-wrap:wrap}
.alfya-support-chat__row button{border:0;border-radius:12px;background:#0b1f3b;color:#fff;padding:10px 12px;font-weight:900;cursor:pointer;box-shadow:0 12px 22px rgba(2,6,23,.10)}
.alfya-support-chat__hint{margin-top:8px;font-size:12px;color:#64748b}


/* Stronger frontend + icons */
.alfya-support-form{box-shadow:0 18px 60px rgba(2,6,23,.08)}
.alfya-support-field input:focus,.alfya-support-field select:focus,.alfya-support-field textarea:focus{border-color:rgba(11,31,59,.55);box-shadow:0 0 0 5px rgba(11,31,59,.12)}
.alfya-support-input{display:flex;align-items:center;gap:10px;border:1px solid rgba(15,23,42,.12);border-radius:16px;padding:4px 12px;background:#fbfdff;box-shadow:0 10px 26px rgba(2,6,23,.05)}
.alfya-support-input input,.alfya-support-input select{border:0!important;border-radius:12px!important;padding:10px 0!important;flex:1;min-width:0;background:transparent}
.alfya-support-input.is-textarea{align-items:flex-start;padding-top:10px}
.alfya-support-input.is-textarea textarea{border:0!important;flex:1;padding:0!important;background:transparent}
.alfya-support-ico{width:36px;height:36px;display:inline-flex;align-items:center;justify-content:center;border-radius:14px;background:rgba(11,31,59,.08);color:#0b1f3b;font-size:18px}
.alfya-support-ico.dashicons{font-family:dashicons!important;line-height:1!important}
.alfya-support-ico.dashicons:before{display:block;line-height:1;font-size:18px}
.alfya-support-field input[readonly]{background:transparent;opacity:.9}

/* Ticket page */
.alfya-support-chat.is-inline{margin-top:0}
.alfya-support-ticketpage .alfya-support-chat__head{display:none}

/* Student dashboard support list */
.alfya-support-dash{background:#fff;border:1px solid rgba(15,23,42,.10);border-radius:18px;padding:14px}
.alfya-support-dash__top{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:10px}
.alfya-support-dash__title{font-weight:900;color:#0f172a;font-size:16px}
.alfya-support-dash__btn{border:0;border-radius:12px;background:#0b1f3b;color:#fff;padding:10px 12px;font-weight:900;cursor:pointer;box-shadow:0 12px 22px rgba(2,6,23,.10)}
.alfya-support-dash__list{display:grid;gap:10px}
.alfya-support-ticketcard{border:1px solid rgba(15,23,42,.10);border-radius:16px;padding:12px;background:#f8fafc}
.alfya-support-ticketcard__top{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}
.alfya-support-ticketcard__no{font-weight:900;color:#0b1f3b}
.alfya-support-ticketcard__status{font-size:12px;border-radius:999px;padding:4px 10px;background:#e2e8f0;color:#0f172a;font-weight:800}
.alfya-support-ticketcard__status.is-review{background:#fff7ed;color:#9a3412}
.alfya-support-ticketcard__status.is-answered{background:#ecfdf5;color:#065f46}
.alfya-support-ticketcard__status.is-closed{background:#f1f5f9;color:#334155}
.alfya-support-ticketcard__title{margin-top:8px;font-weight:900;color:#0f172a}
.alfya-support-ticketcard__meta{margin-top:4px;font-size:12px;color:#64748b}
.alfya-support-ticketcard__actions{margin-top:10px;display:flex;gap:8px;flex-wrap:wrap}
.alfya-support-ticketcard__actions button{border:1px solid rgba(15,23,42,.12);background:#fff;border-radius:12px;padding:8px 10px;cursor:pointer;font-weight:800;font-size:12px}
.alfya-support-ticketcard__actions button.is-primary{border:0;background:#0b1f3b;color:#fff}
.alfya-support-ticketcard__actions button.is-danger{border-color:rgba(153,27,27,.25);background:#fef2f2;color:#991b1b}

/* Dashboard badge on the left menu */
.xxlms-dash-link{position:relative}
.xxlms-dash-badge{margin-inline-start:auto;min-width:22px;height:22px;display:inline-flex;align-items:center;justify-content:center;border-radius:999px;background:#ef4444;color:#fff;font-weight:900;font-size:12px;box-shadow:0 10px 20px rgba(2,6,23,.18)}

/* Filters */
.alfya-support-dash__filters{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin:10px 0 12px}
.alfya-support-filter{display:flex;align-items:center;gap:8px;border:1px solid rgba(15,23,42,.12);background:#fff;border-radius:14px;padding:8px 10px;box-shadow:0 10px 24px rgba(2,6,23,.05)}
.alfya-support-filter .alfya-ico{color:#0b1f3b;line-height:1;display:inline-flex;align-items:center;justify-content:center}
.alfya-support-filter .alfya-ico svg{display:block}
.alfya-support-filter input,.alfya-support-filter select{border:0;outline:none;background:transparent;font-size:13px;padding:0;min-width:160px}
.alfya-support-filter input[type=date]{min-width:140px}
.alfya-support-filter__reset{border:0;border-radius:12px;background:#0b1f3b;color:#fff;padding:10px 12px;font-weight:900;cursor:pointer;box-shadow:0 12px 22px rgba(2,6,23,.10)}
@media(max-width:700px){.alfya-support-filter input,.alfya-support-filter select{min-width:140px}.alfya-support-dash__filters{gap:8px}}


/* Ticket meta chips (dashboard + modal) */
.alfya-ticket-meta{display:flex;flex-wrap:wrap;gap:10px;align-items:center;width:100%}
.alfya-chip{display:inline-flex;align-items:center;gap:8px;padding:8px 10px;border-radius:999px;background:#f7f9fc;border:1px solid #eef2f7;font-size:13px;line-height:1;color:#0f172a}
.alfya-chip__ic{width:28px;height:28px;display:inline-flex;align-items:center;justify-content:center;border-radius:10px;background:#eef4ff;flex:0 0 28px}
.alfya-chip__ic svg{width:16px;height:16px;fill:#0b1f3b}
.alfya-chip--no{font-weight:900}


/* Ticket meta chips (dashboard + guest view) */
.alfya-ticket-meta{display:flex;flex-wrap:wrap;gap:10px;align-items:center;width:100%}
.alfya-ticket-meta .alfya-chip{box-shadow:0 6px 16px rgba(16,24,40,.05)}
.alfya-ticket-meta .alfya-ic{
  width:28px;height:28px;display:inline-flex;align-items:center;justify-content:center;
  border-radius:10px;background:#eef4ff;flex:0 0 28px;color:#0b1f3b;font-size:14px
}
.alfya-ticket-meta .alfya-k{color:#64748b;font-weight:700;font-size:12px}
.alfya-ticket-meta b[data-alfya-ticketno]{font-weight:900}

/* Status chip colors */
.alfya-chip--status{border-width:1px}
.alfya-chip--status[data-status="review"]{border-color:rgba(16,185,129,.35);background:rgba(16,185,129,.08);color:#065f46}
.alfya-chip--status[data-status="replied"]{border-color:rgba(239,68,68,.35);background:rgba(239,68,68,.08);color:#7f1d1d}
.alfya-chip--status[data-status="closed"]{border-color:rgba(15,23,42,.35);background:rgba(15,23,42,.06);color:#0f172a}

/* Floating site widget */
.alfya-float{position:fixed;right:22px;bottom:22px;z-index:99999;display:flex;flex-direction:column;align-items:flex-end;gap:12px;font-family:'Tajawal',sans-serif}.alfya-float [hidden]{display:none!important}.alfya-float__welcome{position:relative;width:min(320px,calc(100vw - 24px));padding:16px 18px;background:#fff;border:1px solid rgba(148,163,184,.22);border-radius:22px;box-shadow:0 18px 40px rgba(15,23,42,.12)}.alfya-float__welcome:after{content:"";position:absolute;right:28px;bottom:-10px;width:18px;height:18px;background:#fff;border-right:1px solid rgba(148,163,184,.22);border-bottom:1px solid rgba(148,163,184,.22);transform:rotate(45deg)}.alfya-float__welcome-close{position:absolute;left:12px;top:12px;border:none;background:#eef2ff;color:#0f172a;width:30px;height:30px;border-radius:12px;cursor:pointer;font-size:18px;line-height:1}.alfya-float__welcome-title{padding-left:36px;font-size:18px;font-weight:900;color:#0f172a}.alfya-float__welcome-text{padding-left:36px;margin-top:6px;font-size:13px;line-height:1.8;color:#475569}.alfya-float__toggle{min-width:190px;max-width:min(260px,calc(100vw - 24px));height:var(--alfya-float-toggle-height,56px);border:none;border-radius:80px;background:linear-gradient(135deg,var(--alfya-float-primary),#60a5fa);color:var(--alfya-float-text);box-shadow:0 18px 38px var(--alfya-float-glow),0 10px 24px rgba(15,23,42,.22);display:inline-flex;flex-direction:row-reverse;align-items:center;justify-content:center;gap:12px;cursor:pointer;padding:0 18px;text-align:right}.alfya-float__toggle-label{display:inline-block;font-size:17px;font-weight:900;white-space:nowrap;line-height:1}.alfya-float__toggle-icon.dashicons{flex:0 0 auto;font-size:var(--alfya-float-toggle-icon,22px);width:var(--alfya-float-toggle-icon,22px);height:var(--alfya-float-toggle-icon,22px)}.alfya-float__panel{width:min(420px,calc(100vw - 24px));margin-bottom:2px;background:var(--alfya-float-panel);border-radius:26px;box-shadow:0 24px 60px rgba(15,23,42,.18);overflow:hidden;border:1px solid rgba(148,163,184,.22)}.alfya-float__head{background:var(--alfya-float-heading);padding:22px;display:flex;justify-content:space-between;gap:16px;align-items:flex-start}.alfya-float__title{font-size:24px;font-weight:900;color:#0f172a}.alfya-float__desc{font-size:14px;line-height:1.8;color:#334155;margin-top:6px}.alfya-float__close,.alfya-float__back{border:none;background:#fff;color:#0f172a;width:40px;height:40px;border-radius:14px;cursor:pointer;font-size:24px;line-height:1}.alfya-float__cards{padding:18px;display:grid;grid-template-columns:1fr;gap:12px}.alfya-float__card{display:flex;flex-direction:column;align-items:flex-start;text-align:right;gap:6px;border:1px solid #dbe4f0;border-radius:22px;padding:18px;background:#fff;text-decoration:none;color:#0f172a;cursor:pointer}.alfya-float__card span.dashicons{color:var(--alfya-float-primary)}.alfya-float__card strong{font-size:18px;font-weight:900}.alfya-float__card small{font-size:13px;line-height:1.8;color:#475569;word-break:break-word}.alfya-float__speaker{display:flex;flex-direction:column;height:420px;max-height:58vh}.alfya-float__speaker-head{padding:16px 18px;border-bottom:1px solid #e2e8f0;display:flex;align-items:center;gap:12px;background:#fff}.alfya-float__speaker-title{font-weight:900;font-size:18px;color:#0f172a}.alfya-float__speaker-sub{font-size:12px;color:#64748b;margin-top:4px}.alfya-float__messages{padding:16px;overflow:auto;background:linear-gradient(180deg,#f8fbff 0%,#fff 100%);display:flex;flex-direction:column;gap:12px;flex:1;min-height:160px}.alfya-float__botmsg,.alfya-float__usermsg{max-width:86%;padding:12px 14px;border-radius:18px;line-height:1.9;font-size:14px}.alfya-float__botmsg{align-self:flex-start;background:#eff6ff;color:#0f172a}.alfya-float__usermsg{align-self:flex-end;background:var(--alfya-float-primary);color:#fff}.alfya-float__composer{display:flex;gap:10px;padding:14px;border-top:1px solid #e2e8f0;background:#fff}.alfya-float__composer input{flex:1;border:1px solid #dbe4f0;border-radius:16px;padding:12px 14px;text-align:right}.alfya-float__composer button{border:none;background:var(--alfya-float-primary);color:#fff;border-radius:16px;padding:0 18px;font-weight:900;cursor:pointer}.alfya-float__botmsg.is-typing{display:flex;gap:6px;align-items:center}.alfya-float__botmsg.is-typing span{width:8px;height:8px;border-radius:50%;background:#60a5fa;animation:alfyaTyping 1.1s infinite ease-in-out}.alfya-float__botmsg.is-typing span:nth-child(2){animation-delay:.15s}.alfya-float__botmsg.is-typing span:nth-child(3){animation-delay:.3s}@keyframes alfyaTyping{0%,80%,100%{transform:translateY(0);opacity:.35}40%{transform:translateY(-4px);opacity:1}}@media(max-width:768px){.alfya-float{right:12px;left:12px;bottom:12px}.alfya-float__welcome{width:min(100%,320px)}.alfya-float__toggle{margin-inline-start:auto;min-width:176px;width:auto;max-width:100%;height:var(--alfya-float-toggle-height,56px);padding:0 16px;gap:10px}.alfya-float__toggle-label{font-size:16px}.alfya-float__panel{width:100%}.alfya-float__speaker{height:380px;max-height:56vh}}

/* Smart speaker rich answers */
.alfya-smart-answer__text p:first-child{margin-top:0}.alfya-smart-answer__text p:last-child{margin-bottom:0}.alfya-smart-answer__icons{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.alfya-smart-answer__iconchip{display:inline-flex;align-items:center;gap:8px;padding:8px 12px;border-radius:999px;background:#fff;border:1px solid rgba(15,23,42,.10);font-size:12px;font-weight:800;color:#0f172a}.alfya-smart-answer__iconchip .dashicons,.alfya-smart-answer__btn .dashicons,.alfya-smart-answer__link .dashicons{width:16px;height:16px;font-size:16px}.alfya-smart-answer__gallery{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-top:10px}.alfya-smart-answer__image{overflow:hidden;border-radius:16px;background:#fff;border:1px solid rgba(15,23,42,.08)}.alfya-smart-answer__image img{display:block;width:100%;height:100%;object-fit:cover}.alfya-smart-answer__buttons{display:flex;flex-wrap:wrap;gap:10px;margin-top:12px}.alfya-smart-answer__btn{display:inline-flex;align-items:center;gap:8px;padding:10px 14px;border-radius:14px;text-decoration:none;background:#0b1f3b;color:#fff;font-weight:900}.alfya-smart-answer__btn.is-outline{background:#fff;color:#0b1f3b;border:1px solid rgba(11,31,59,.18)}.alfya-smart-answer__links{display:flex;flex-direction:column;gap:8px;margin-top:12px}.alfya-smart-answer__link{display:flex;align-items:center;gap:8px;text-decoration:none;color:#0b1f3b;background:#fff;border:1px solid rgba(11,31,59,.08);border-radius:12px;padding:10px 12px;font-weight:800}@media(max-width:768px){.alfya-smart-answer__gallery{grid-template-columns:1fr}}